Frequently Asked Questions

We currently ship within the United Kingdom of Great Britain and Northern Ireland only. All orders are dispatched from our trusted warehouse partner in England.

Shipping costs are automatically calculated at checkout once your delivery address is entered. Rates are based on the weight and/or dimensions of your order.

Our primary delivery provider is Royal Mail. For heavier or oversized parcels, an alternative courier may be selected to ensure the most efficient delivery.

Please note: Shipping costs are non-refundable.

We aim to process all orders within 2 working days (Monday-Friday).

Friday orders: Orders placed after 14:00 on Fridays may be processed on Saturday (our warehouse operates for half a day). If not processed on Saturday, your order will be handled on Monday.

Once dispatched, delivery options include:

• Royal Mail Tracked 48H - Default service. Usually delivered within 2-3 working days.
• Royal Mail Tracked 24H - Usually delivered next working day.

Each delivery bag holds up to 4 items. To protect the quality and shape of your activewear, orders exceeding this will be shipped in additional bags at no extra cost. You'll receive tracking for each shipment.

Yes! You will receive tracking details via email as soon as your order has been dispatched. You can track your package in real-time from dispatch to delivery.

At FISTPUMP, we aim to reduce returns to support sustainability. However, we understand that sometimes items aren't quite the right fit.

Return Window: Contact us within 30 days of receiving your order. We cannot process returns, refunds, or exchanges beyond 30 days.

Conditions: Items must be unused, unwashed, undamaged, and returned with the original polybag (plastic bag) and the bag's barcode intact.

Important: Please only return items that were ordered together. Returning items from separate orders may delay your refund.

Yes! We offer one FREE exchange per order at no extra cost.

Exchanges are processed once your item(s) are received and pass warehouse inspection. This could take up to 48 hours after our warehouse receives the item(s).

Please note: Unfortunately, we cannot reserve items for exchange. If the product for exchange is unavailable, a refund will be issued instead.

Return Shipping: FREE - covered by us.

Restocking Fee: A flat rate of £3.99 (VAT included) will be deducted from your refund to cover restocking.

Note: Prior shipping costs are non-refundable.

Refunds are processed once your item(s) are received and pass warehouse inspection. This could take up to 48 hours after our warehouse receives the item(s).

After processing, refunds may take up to 5-7 business days to appear in your account.

Contact us within 14 days if you have received a defective or incorrect item(s). We cannot process returns, refunds, or exchanges of defective items beyond 14 days.

We will review the issue and provide a replacement or refund. Exchange for the same item is at no extra cost.

Follow the instructions on our Return and Exchange Portal found in the footer of our website.

A return label or instructions will be sent once your request is approved.

The following items are non-returnable:

• Final sale items
• Gift cards
• Items damaged due to misuse, neglect, or accidental damage

We offer sizes S through XL (UK 6-20). Check our Size Finder Quiz to get a personalized recommendation, or view the detailed size charts on our shop page. Our activewear is designed with stretch for a comfortable, flattering fit.

Our activewear is made from a premium blend of moisture-wicking, breathable fabrics (typically 75% polyester, 25% elastane). All materials are squat-proof, durable, and designed for high-performance workouts.

Machine wash cold with like colors. Avoid fabric softener (it reduces moisture-wicking). Hang dry or tumble dry on low heat. Do not iron or bleach. Following these care instructions will keep your activewear looking and performing its best.

For every completed order (regardless of how many items you purchase), we donate £1 directly to Coeliac UK. It happens automatically. No opt-in needed. You shop, we donate. That simple.

Our founder has personal experience with gluten intolerance and understands the challenges of living with coeliac disease. Coeliac UK provides vital support, research funding, and resources to people living with this condition. We're proud to support their mission through August 2026 and beyond.

Yes! Visit our Charity Impact page to see total donations, how funds are used, and the real-world impact we're creating together.